Customer Testimonials and Reviews
Our customers depend on us to provide knowledgeable advice; top-notch service and trustworthy installation. We do our best to meet and exceed their highest standards.
Hear What Our Customers Are Saying
I am one happy customer!! We just finished a total kitchen renovation. We had countless decisions to make, cabinets, countertop, lighting and yes – new floor. After many weeks of shopping around, we ended up at Dalene's in Manchester.Rob Devin worked with us as we frequently changed our minds. He was totally professional and very knowledgeable and ever so PATIENT!!! We finally chose a beautiful vinyl tile that worked perfectly with our cabinets and countertop. Our home is 35 years old and we had concerns about how level our floor was. Rob easily arranged for the installer manager to make an additional visit to our home to assess the floor–all before we purchased anything. They put our minds at ease, assuring us that they would be able to level the floor during the install. (They did) Rob is the main reason we went with Dalene's. Each phone call was answered, no question was too small. The install went great, thanks to a very professional team. They came on time and left everything clean!We were even reimbursed $400 for labor and materials not needed!! Also, Rob worked well with our contractor in coordinating the install, being very flexible. This meant our kitchen was finished earlier– another point I am so grateful for!!!As I said earlier, I am a VERY satisfied customer and recommend Dalene Flooring in Manchester!
Installers were nice but shy and seemed to not want to talk with me. I left them alone to do their job but wasn't clear what they were doing. Everything looked GREAT though!!
The Installers, Steve & Angel, exceeded our expectations... Superior service & quality endeavor!!! Thanks a bunch!
As I love the carpeting in my whole house from Dalene's, I am very pleased with my kitchen and bathroom that has just been re-carpeted.Rob, my sales associate, was very helpful. This is my third carpet from Dalene Flooring in 30 years. Keep up the good work.
All aspects of the rug purchase and installation fully met with our expectations. We are very pleased.
We'd come back again! Great Company.
The installers were very nice men. I was going to ask them to help me put the bed skirt back on but they asked me before I asked them.
I am 100% satisfied! Excellent service from Tony and Rob in the store (friendly and informative), went "out of their way" to be sure my wife & I were comfortable with our purchase. Installers(Alton & Jim) were professional and friendly - GREAT TEAM!!
Robin (West Hartford Store Manager) helped find a solution to completing the installation when we weren't able to use standard materials in a particular part of the job. I appreciate her resourcefulness!
Tony M. (Southington Sales Manager) was extremely professional and as always did a superb job. He is the best. Likewise for Kendall the Installer. Very very happy with this job.
Thank you for donating the new rug in Mrs. G's classroom. It was really big and soft. We have lots of space when we work. All the children here at school enjoy the new rug space.
We were very happy with our job from start and finish. Will recommend and use Dalene Flooring again for future projects! Thanks Tony!!
I am quite impressed with the Installers. He takes pride in his work as if he is working on his own home instead of mine. Discussed everything with me. I like people who take their time, it shows me he takes pride in his workmanship. I LOVE my kitchen and breezeway. Definitely will not go anywhere else to buy flooring!
John and I would like to thank you for your service. John was home while your installers came to our house and he was very impressed with the work ethic, cleanliness and wonderful attitude of your installers. We will recommend Dalene Flooring to all of our friends. Thank you, Brenda for working with us and helping us pick out the perfect floor for us. We have just completed our kitchen project and Dalene's stood above all of the other contractors. Once again thank you. Brenda and John
We were very pleased with the entire process. The installers did an excellent job.
We had a very pleasant experience purchasing our carpet and we got to take home samples which helped with selection. The installation was also excellent.
As a retired teacher, I love giving high grades. You deserve an A+ in every aspect of your work.
A+ Service! Effortless to do business with, very happy.
I wanted to take this opportunity to thank you for your courtesy and your assistance in working with us. At the time, we decided to go with another company. I'd like to say that this was a mistake on our part. Since we got our floors done, we have had problems with them and have had issues with the other company. I would like to apologize for not utilizing Dalene Flooring for our needs. Looking back, I think we would have been happier and more pleased with your services. In the future, we will definitely look into using you for any other flooring needs. Thank you again. Sincerely, Cheri
WOW. Outstanding customer service and installation. Lost power during the installation. The technician was very professional, went over and above - started our generator to our allow him to finish the job. Beautiful work!
Installer Ken was great. He really loves his job and your company, Dalene Flooring.
This is my first encounter with Dalene Flooring. The salesman was very knowledgeable, friendly and patient while I made my selection. Would highly recommend to family and friends!!
Very impressed with the professional courtesy, did not feel pressured to purchase. Will purchase more at a later date.
Sales, repair and refinishing people were all friendly and professional. Pricing was reasonable. The 60+ year old floor came out looking like new, we are very happy!
Love working with Tony M (Salesmen) Even though we are moving, we hope to work with Tony and Dalene Flooring in our new area to finish the house we buy. Thanks!
Salesman: Mike is superb - patient, helpful, respectful and knowledgeable. Sale would not have occurred if not for his quite persistence. Installers: Very good! Only suggestion is that they put a tarp on existing floors to protect them before putting tools and materials on them.
A very good experience from buying the carpet to the installation
My sales associate knew the price of the installation off the top of his head! Also, the carpet he pointed me toward upon my initial visit was awesome! Thanks!
Our sales associate, Rob D, was very knowledgeable and extremely helpful. The three installers were also very knowledgeable, polite and did a great job with our carpet. We are very please with your store.