Customer Testimonials and Reviews
Our customers depend on us to provide knowledgeable advice; top-notch service and trustworthy installation. We do our best to meet and exceed their highest standards.
Hear What Our Customers Are Saying
We had a very pleasant experience purchasing our carpet and we got to take home samples which helped with selection. The installation was also excellent.
Just wanted to let ya know that the team you sent here yesterday did an OUTSTANDING job! Supposed to be here between 8 and 10:00, arrived at 10:00 on the dot! Immediately got to work, and REALLY WORKED for approximately 5 hours before taking a short meal break, then right back to it! No fooling around, no bull! These folks work like a well oiled machine.......as everyone knows what they’re supposed to do, there’s no time wasted. And the finished product.......beautiful! They’re welcome back in my home anytime!! Please make sure that whoever is their supervisor sees this...
John and I would like to thank you for your service. John was home while your installers came to our house and he was very impressed with the work ethic, cleanliness and wonderful attitude of your installers. We will recommend Dalene Flooring to all of our friends. Thank you, Brenda for working with us and helping us pick out the perfect floor for us. We have just completed our kitchen project and Dalene's stood above all of the other contractors. Once again thank you. Brenda and John
I am quite impressed with the Installers. He takes pride in his work as if he is working on his own home instead of mine. Discussed everything with me. I like people who take their time, it shows me he takes pride in his workmanship. I LOVE my kitchen and breezeway. Definitely will not go anywhere else to buy flooring!
We were very happy with our job from start and finish. Will recommend and use Dalene Flooring again for future projects! Thanks Tony!!
Thank you for donating the new rug in Mrs. G's classroom. It was really big and soft. We have lots of space when we work. All the children here at school enjoy the new rug space.
Tony M. (Southington Sales Manager) was extremely professional and as always did a superb job. He is the best. Likewise for Kendall the Installer. Very very happy with this job.
Robin (West Hartford Store Manager) helped find a solution to completing the installation when we weren't able to use standard materials in a particular part of the job. I appreciate her resourcefulness!
I am 100% satisfied! Excellent service from Tony and Rob in the store (friendly and informative), went "out of their way" to be sure my wife & I were comfortable with our purchase. Installers(Alton & Jim) were professional and friendly - GREAT TEAM!!
The installers were very nice men. I was going to ask them to help me put the bed skirt back on but they asked me before I asked them.
We'd come back again! Great Company.
All aspects of the rug purchase and installation fully met with our expectations. We are very pleased.
As I love the carpeting in my whole house from Dalene's, I am very pleased with my kitchen and bathroom that has just been re-carpeted.Rob, my sales associate, was very helpful. This is my third carpet from Dalene Flooring in 30 years. Keep up the good work.
The Installers, Steve & Angel, exceeded our expectations... Superior service & quality endeavor!!! Thanks a bunch!
Installers were nice but shy and seemed to not want to talk with me. I left them alone to do their job but wasn't clear what they were doing. Everything looked GREAT though!!
We were very pleased with the entire process. The installers did an excellent job.
Hi Steve, Thank you so much for your prompt service, O'Neil did a great job! There are extremely few companies that I have dealt with that match your service and attentiveness. You have much to be proud of, and even more importantly your employees seem to love working for your company. You are a shining example of what companies should strive to achieve, kudos to you!. A grateful customer, J.D
As a retired teacher, I love giving high grades. You deserve an A+ in every aspect of your work.
Our sales associate, Rob D, was very knowledgeable and extremely helpful. The three installers were also very knowledgeable, polite and did a great job with our carpet. We are very please with your store.
My sales associate knew the price of the installation off the top of his head! Also, the carpet he pointed me toward upon my initial visit was awesome! Thanks!
A very good experience from buying the carpet to the installation
Salesman: Mike is superb - patient, helpful, respectful and knowledgeable. Sale would not have occurred if not for his quite persistence. Installers: Very good! Only suggestion is that they put a tarp on existing floors to protect them before putting tools and materials on them.
Love working with Tony M (Salesmen) Even though we are moving, we hope to work with Tony and Dalene Flooring in our new area to finish the house we buy. Thanks!
Sales, repair and refinishing people were all friendly and professional. Pricing was reasonable. The 60+ year old floor came out looking like new, we are very happy!
Very impressed with the professional courtesy, did not feel pressured to purchase. Will purchase more at a later date.
This is my first encounter with Dalene Flooring. The salesman was very knowledgeable, friendly and patient while I made my selection. Would highly recommend to family and friends!!
Installer Ken was great. He really loves his job and your company, Dalene Flooring.
WOW. Outstanding customer service and installation. Lost power during the installation. The technician was very professional, went over and above - started our generator to our allow him to finish the job. Beautiful work!
I wanted to take this opportunity to thank you for your courtesy and your assistance in working with us. At the time, we decided to go with another company. I'd like to say that this was a mistake on our part. Since we got our floors done, we have had problems with them and have had issues with the other company. I would like to apologize for not utilizing Dalene Flooring for our needs. Looking back, I think we would have been happier and more pleased with your services. In the future, we will definitely look into using you for any other flooring needs. Thank you again. Sincerely, Cheri