Did you know at Dalene Flooring, you can have it all? That’s because we sell more than just flooring…we provide peace-of-mind with our one-of-a-kind Beautiful Guarantee.
We want you to be 100-percent happy that the floor we installed is as beautiful as the one in your dreams. If you’re not satisfied with your new floor for any reason, we’ll replace it for FREE including installation! That’s the Beautiful Guarantee.
The Beautiful Guarantee is an elevation of our current replacement warranty: the big difference is that we’ve added labor to soft surfaces. So, on all Gold, Platinum and Titanium products, you are covered for materials, freight and labor. The only exclusion is moving furniture which has always been excluded from the replacement warranty.
Qualifying Products and Terms
Flooring products with a Titanium, Platinum, or Gold SelectAFloor™ warranty carry The Beautiful Guarantee®*. If after installation and during the timeframe allotted for The Beautiful Guarantee® should you wish to change your new flooring for a different SelectAFloor™ flooring in the same category (e.g. carpet or hardwood), but in a different style or color, your Carpet One Floor & Home® store will replace it free** with another SelectAFloor™ style or color of equal or lesser value.
Should you wish to replace your flooring with a SelectAFloor™ upgrade (higher priced product) in the same flooring category (e.g. carpet or hardwood), you may do so by paying the difference in retail price. Any increase in cost due to industry price increases will be the consumer’s responsibility. No monetary compensation will be paid if a lower priced product is selected.
This is a one-time only replacement and does not include replacement of cushion. Simply call your Carpet One Floor & Home® retailer within the time frame of the warranty and indicate you wish to choose another SelectAFloor™ flooring of the same product category under The Beautiful Guarantee®. This is a replacement warranty and does not apply to matters covered by other warranties.
Replacement includes material and labor. Labor to move furniture, permanent construction (built-ins such as cabinets and bookcases), equipment, or electronics is the responsibility of the customer. This warranty applies to installations in owner occupied residential settings.
No replacement will be made with respect to carpet that has been glued down, flooring subjected to abuse, vandalism, alteration; or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event. This warranty applies only to the original purchaser of a Dalene Flooring Carpet One Floor & Home® style flooring that has been professionally installed by Dalene Flooring Carpet One Floor & Home®.
* Area rugs and Custom installations of any flooring installed with inserts or a border are excluded from The Beautiful Guarantee®.